Ways to reach us
The fastest way to contact TiviBridge is WhatsApp. Support is open 24/7, including weekends and public holidays in all five home markets. You can also use the form on this page, which passes your message straight into a WhatsApp chat.
About our number: +212 772 096 856 is an international number with a +212 country code, not a German, Austrian, Polish, Dutch or Belgian one. Writing to it on WhatsApp costs nothing beyond your normal data use. We recommend messages rather than voice calls.
Response times
Support hours: Mon-Sun, 24 hours. Most WhatsApp messages get a first reply within 15 minutes. Busy evenings, such as big match nights, can take a little longer. New accounts are usually activated under 15 minutes after payment is confirmed. Refund requests are acknowledged in the same chat, and the process is set out in our refund policy.
Languages and topics
Support replies in English; a short message in your own language is fine too, and we will work it out with a translator. Short, simple messages work best, and a photo of your TV screen often says more than a long description. One chat handles every topic: new orders, renewals, free trials, setup help, refunds and reseller questions.
If you are renewing, tell us your username and the plan you want. There is nothing to cancel, because plans never renew automatically. If you are new, the overview of IPTV in Europe explains what the five country packs contain.
What to include in your message
- Your username, if you already have an account or trial.
- Your device and app, for example "Samsung TV with IPTV Smarters" or "Fire TV Stick with TiViMate".
- What you see: an error message, a photo of the screen, or the name of the channel that will not play.
- Your country, so we know which pack and which time zone you are in.
Please never send card numbers or bank passwords in a chat. We will never ask for them. If someone claiming to be TiviBridge asks for these details, or writes from a different number, do not reply and let us know on our official WhatsApp.
Before you write
- Setup problem? The setup guide for your device solves most issues in a few minutes.
- Want to test first? Request a login on the free trial page.
- Ready to order? The buttons on the euro pricing page start your order for you.
- General question? The TiviBridge FAQ may already answer it.
- Rights holder? See our copyright and takedown page for how to send a notice.